Communicating Strategy: The Book, Blog, Techniques, to engage your staff

Strategy Communication

Does swearing add to the communication of strategy? No!

My reaction would be no! No, No, No. And again, NO! (Just so you are sure) And that is the reaction of most of the people who posted responses to this Harvard Business review article “The Subtleties of Strategic Swearing“. Frankly there is nothing subtle about swearing. Frankly I am surprised it is even suggested. [...]

Admitting to mistakes and taking responsibility

Listen out for how people explain problems and faliures. Do they say: “It was the weather. We had a wet summer and numbers were down” “There were roadworks outside the shop for 6 weeks and that discouraged people from visiting” “The economic crisis caused us to lose turnover and therefore profitability” Or do they say: [...]