Communicating Strategy: The Book, Blog, Techniques, to engage your staff

Strategy Communication

Admitting to mistakes and taking responsibility

Listen out for how people explain problems and faliures. Do they say: “It was the weather. We had a wet summer and numbers were down” “There were roadworks outside the shop for 6 weeks and that discouraged people from visiting” “The economic crisis caused us to lose turnover and therefore profitability” Or do they say: [...]

Be professional! How a simple wording change can make a big difference.

Working with a Chief Executive last year, he was frustrated that his staff were not following basic practices of timesheets, project reporting and being disciplined. It was hard to get consistent information from them on the various IT projects that were running. Now it was not as if they were inexperienced staff. They were not. [...]